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Specific Commercial Transactions

Notice Based on the Law Governing Specific Commercial Transactions
Information concerning the RIKEN GENESIS Online store provided under Japan's Act on Specified Commercial Transactions

1. Name of Vendor


2. Person in Charge

Naoto Kondo, CEO of RIKEN GENESIS Co., Ltd.

3. Contact

Address Life Innovation Center 3-25-22 Tonomachi, Kawasaki-ku,Kawasaki City, Kanagawa, 210-0821 JAPAN
TEL 044-277-3611
E-mail compliance2@www.rikengenesis.jp
TEL 044-277-3611
E-mail compliance2@www.rikengenesis.jp

4. Pricing

Products are sold at the prices displayed on the “Verify your order” screen displayed during the ordering process.
Unless separately indicated, the prices displayed include consumption tax.

5. Shipping Fees and Incidental Costs

Shipping fees are those displayed separately on the “Verify your order” screen described above.
Bank transaction charges are to be paid by the customer.

6. Timing and Methods of Payment

Products may be paid for by either credit card or bank transfer. Credit card payments are made when an order is submitted. Bank transfers must be made within 7 days of order submission. Customers will be informed of the account details for the transfer after their order has been confirmed.

7. Product Delivery Period

If a product is in stock, it will be shipped within approximately 8 business days from the date on which the transaction is approved by the credit card company in the case of payment by credit card, or from the date on which payment is received into the RIKEN GENESIS bank account in the case of payment by bank transfer ("business days" refers to days other than Saturdays, Sundays, national holidays, year-end and New Year's holidays, summer holidays, and other days on which RIKEN GENESIS is closed). If a product is not in stock, it may take between 2 weeks and 2 months from the establishment of the sales contract until it is shipped.

8. Defects, breakages, and returns

In the event that a product is broken or contaminated, please contact RIKEN GENESIS within 8 days of delivery to exchange it for an undamaged product. Please note, however, that products that have been damaged or contaminated for reasons that are not attributable to RIKEN GENESIS may not be exchanged. Furthermore, because the products handled by RIKEN GENESIS are heat-sensitive reagents, we are unable to accept customer requests for returns or cancellations after products have been shipped.


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